Community Forums

Discover best practices and find answers to your questions with advice from fellow Domo users.

Recent Discussions

R - Domo API SDK (rdomo) - Working??
Hi, My colleagues and I, from various departments including Research and Accounting, were surprised when the Domo API stopped responding last Tuesday. Initially, we suspected it might be an issue with our IT Department, but they promptly confirmed that they hadn't blocked any API calls and had checked their firewall…
Editable Automated PPT Downloads in DOMO Dashboards
Currently, the output of automated PPT downloads from DOMO dashboards only generates non-editable screenshots. This limitation constrains our ability to make adjustments, update data points, and customize presentations, which is essential for effective communication and flexibility in consulting and research tasks. Feature…
DOMO Support should stop closing tickets without prior confirmation from users
DOMO support keeps customers waiting exorbitant amounts of time, then rushes customers to respond or else a ticket is closed. In many cases, DOMO users and managers are tying to coordinate with other departments that they support who may or may not be as tech savvy. The expectation that we as users should have to wait…
Add Additional Contacts / Watchers to Support Cases
I'd really like to have the ability to add a user as a Secondary Contact or Watcher on support cases submitted by our team. Supporting a very large user base, my team can get bogged down by forwarding communication from Domo Support to the end-user and then back again. Allowing the ability to add more contacts which are…
Support portal error?
I've been getting this error on the support portal for the past few weeks: Is this my account?
Multiple contact points on Domo Support tickets
Hi, I'm a Domo Operations Manager at P&G. It would be very, very useful to have option to add multiple e-mail addresses to Domo Support Tickets. Right now the communication flow is hard as we have to pass all the time e-mails between supports and users. It would make our support way more effective if you allow to add more…
Anyone else have issues saving changes to alerts?
Trying to change the title of the alert and keep getting this error that it is unable to save. Tried Chrome and Edge. Cleared cache. Don't have time to wait weeks for support to get back to me, just want to find out if it is widespread.
Issues with Shopify Connector
Hello - I have already raised an issue with Domo support but I wanted to see if the community was also having issues with Shopify in Domo? Are you having issues connecting to Shopify? Do you have any workarounds? I'm sure this issue will be resolved soon, but we're getting ready for BFCM and my stakeholders need sales data!
Domo for Office: Add-In Error (Installation help!)
Hello! My organization wants to test out the Domo for Office Add-In. We really liked the Domo PowerPoint Plug-in Version 1.1.43.0. Each time I try to install Domo for Office I get an error message: 'Your organization's administrator turned off the service required to use this feature.' So far this has stumped several IT…
Domo Cards using Variables - Are they bugged right now?
I have a few cards that use Variables in them. Yesterday it seemed that they weren't properly loading filters on the side of the card. This morning they have fully broken. I have tried re-building two of the cards from scratch but whenever a Variable is used the card and/or filters will no longer render properly.…

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