Add Additional Contacts / Watchers to Support Cases

BrianTucker04

I'd really like to have the ability to add a user as a Secondary Contact or Watcher on support cases submitted by our team. Supporting a very large user base, my team can get bogged down by forwarding communication from Domo Support to the end-user and then back again. Allowing the ability to add more contacts which are included in communication would assist in resolving cases much more quickly, because it would allow the end-user to be contacted directly. Additionally, it would eliminate any delays due to Submitters being out of office.

My suggestion is:

1. Allow for an optional Case Watcher Feature, which would allow the Case Submitter to enter the email of others involved with the case.
2. Whenever there's an update to the Case, ensure that the email addresses which are added to the Case Watchers also receive that same communication as the Case Submitter.

Thanks,

BT