Add Additional Contacts / Watchers to Support Cases
BrianTucker04
Member
in Other Ideas
I'd really like to have the ability to add a user as a Secondary Contact or Watcher on support cases submitted by our team. Supporting a very large user base, my team can get bogged down by forwarding communication from Domo Support to the end-user and then back again. Allowing the ability to add more contacts which are included in communication would assist in resolving cases much more quickly, because it would allow the end-user to be contacted directly. Additionally, it would eliminate any delays due to Submitters being out of office.
My suggestion is:
- Allow for an optional Case Watcher Feature, which would allow the Case Submitter to enter the email of others involved with the case.
- Whenever there's an update to the Case, ensure that the email addresses which are added to the Case Watchers also receive that same communication as the Case Submitter.
Thanks,
BT
Tagged:
9
Categories
- All Categories
- 1.9K Product Ideas
- 1.9K Ideas Exchange
- 1.6K Connect
- 1.3K Connectors
- 303 Workbench
- 6 Cloud Amplifier
- 9 Federated
- 3K Transform
- 104 SQL DataFlows
- 640 Datasets
- 2.2K Magic ETL
- 4K Visualize
- 2.5K Charting
- 769 Beast Mode
- 72 App Studio
- 43 Variables
- 718 Automate
- 185 Apps
- 462 APIs & Domo Developer
- 57 Workflows
- 14 DomoAI
- 40 Predict
- 17 Jupyter Workspaces
- 23 R & Python Tiles
- 402 Distribute
- 116 Domo Everywhere
- 277 Scheduled Reports
- 9 Software Integrations
- 135 Manage
- 132 Governance & Security
- 8 Domo Community Gallery
- 44 Product Releases
- 12 Domo University
- 5.4K Community Forums
- 40 Getting Started
- 30 Community Member Introductions
- 111 Community Announcements
- 4.8K Archive