grant for managing all support tickets for an account

jaeW_at_Onyx

Currently apparently the ability to see all support tickets associated with an account is tied to the Admin role.

Many organizations use custom roles. As such, the ability to manage all support tickets should be a grant not tied to a system role.

There are many grants associated with the Admin role that most engineers in a tier 1 support team do not need access to. Domo does provide support tickets as a dataset, but

1. that dataset is limited and does not include comments / comment history
2. having a dataset would not allow internal engineers to support by uploading content, or respond to existing support issues while updating the Domo support portal

Admittedly when discussing this with Jace i mentioned "this sounds like a support problem not a product problem" but if in fact the portal is tied to a role and not a (nonexistent) grant, then it is both.