Connector for Cisco VOIP Telephony data?

ckatzman
ckatzman Contributor
in Archive

Does Domo have an unpublished connector (or has anyone built their own) for Cisco VOIP telephony data?

 

Thanks!

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Comments

  • kshah008
    kshah008 Contributor

    Hi all,

     

    Can anybody help @ckatzman with their question?

    Thanks!

  • kamuela
    kamuela Domo Employee

    @ckatzman We currently do not have a connector for Ciscio VOIP data.  Do you know what mechanisms they have for extracting data?  Is there an API? or do you to have to download a file?

     

    Regards,

    Sam

    I am no longer with Domo. Please @mention @Millhouse for connector specific questions.
  • ckatzman
    ckatzman Contributor

    Working on getting some more details... there is a "developers" page, with reference to developer API content, just validating that that's the right source and will repost as soon as I confirm.

     

    Today, the manager has to login to a site and manually select/retrieve various reports that provide customer service queue call details.  

     

    Will circle back, hopefully next day or so.

     

    Thanks for reaching out!

    **Say thank you by clicking the 'thumbs up'
    **Be sure to select the answer that represents the best solution and mark as "Accept as Solution"
  • kshah008
    kshah008 Contributor

    @ckatzman, please keep us updated ?

  • meadow_ryan
    meadow_ryan Member

    would like to know as well if there has been any progress on this

     

    thanks

  • Mritter
    Mritter Member

    Has anyone figured out if there is a connector for Cisco data?  Still interested in an easier way to pull this down into Domo.  Thanks.

  • meadow_ryan
    meadow_ryan Member

    what we have done is use the billing application server in cisco serviceability to send the data to a workstation via freeftpd then set sftp root directory to a location on the workstation which then points to our account, we then setup our workbench dataset job to upload from this directory....there were some schema changes on the records which we had to work with domo support on so the data came in correctly

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