I am getting an error message when uploading files

I am uploading a file from excel through my network drive. I have successfully validated my user crudentials under the settings "Impersonation" section. However, when I go to upload I get the following error, "The user name or password is incorrect" in my output. Any ideas on why this is happening? I have successfuly uploaded this file in the past.
Comments
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What version of Workbench are you using? I haven't used Workbench in awhile but I was previously unable to authenticate with saved user credentials in version 3. On the advice of Domo support I tried version 2 and had no problems getting them to work.
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@JaneneStarr, did jarsyl's reply help you out?
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Still having trouble. I asm using workbench 4
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We've created a support case for you on this. You should be receiving an email from them asking for the necessary information. Your case number is 01693419.
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