I am getting an error message when uploading files

JaneneStarr

I am uploading a file from excel through my network drive. I have successfully validated my user crudentials under the settings "Impersonation" section.  However, when I go to upload I get the following error, "The user name or password is incorrect" in my output. Any ideas on why this is happening? I have successfuly uploaded this file in the past.

jarsyl

What version of Workbench are you using? I haven't used Workbench in awhile but I was previously unable to authenticate with saved user credentials in version 3. On the advice of Domo support I tried version 2 and had no problems getting them to work.

kshah008

@JaneneStarr, did jarsyl's reply help you out?

JaneneStarr

Still having trouble. I asm using workbench 4

The_Face_of_Boe

We've created a support case for you on this. You should be receiving an email from them asking for the necessary information. Your case number is 01693419.