Why is one of my dropdown filters not working on all cards

Arthi Annadi
Arthi Annadi Member
in Cards, Dashboards, Stories

I have three dropdown filter cards, one of them is not working , the card value does not change when the filter is applied, however it worked when the filter is applied within the card.

Answers

  • MarkSnodgrass
    MarkSnodgrass Coach

    I would check two things.

    First, make sure that the name of the field that is used in the dropdown filter is the same name of the field in the dataset that is powering the card. It is case sensitive. If the same dataset is powering the dropdown filter and the card, this shouldn't be an issue, but thought I would mention it.

    Second, edit your dashboard and click on Edit Content on the dropdown filter and choose Change Interaction. Check to see if you have all cards selected, or only some selected cards and the problematic card is not selected. Select it if it isn't.

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  • Arthi Annadi
    Arthi Annadi Member

    @MarkSnodgrass I agree, it is the second one. I could not recall. Thanks.

  • MichelleH
    MichelleH Coach

    @Arthi Annadi A few things to consider:

    • Are all of the cards using the same dataset? If not, verify that the name of the field used for the filter is exactly the same in all the cards (including capitalization)
    • Check the interaction settings on each card to verify that interaction filters are enabled and that the KPI card is not being excluded from interactions
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  • Arthi Annadi
    Arthi Annadi Member

    Agreed , thank you!

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