How can I get my icons back?

DustinBlock
DustinBlock Member
in Cards, Dashboards, Stories

All of my icons in Domo are missing, replaced with placeholder boxes. I've tried deleting cookies, reviewing site settings, and changing profiles in Chrome. When I changed profiles yesterday the icons returned, but now they're gone again. No one else on my team is having trouble.

Apologies, this is likely the wrong category.

image.png


image.png

Best Answers

  • ArborRose
    ArborRose Coach
    edited July 2024 Answer ✓
    • Go to Chrome Settings → Privacy and Security → Clear browsing data.
    • Select "Cached images and files" and "Cookies and other site data."
    • Click "Clear data."
    • Check for Extensions: Browser extensions can sometimes interfere with the display of web elements.
      • Go to Chrome Settings → Extensions.
      • Disable all extensions and see if the problem persists. If the icons return, enable each extension one by one to identify the culprit.
    • Reset Chrome Settings: Resetting Chrome can help if there's a specific setting causing the issue.
      • Go to Chrome Settings → Advanced → Reset and clean up.
      • Click "Restore settings to their original defaults."

    If none of the above steps work, consider reinstalling Chrome.

    ** Was this post helpful? Click Agree or Like below. **
    ** Did this solve your problem? Accept it as a solution! **

  • david_cunningham
    david_cunningham Coach
    Answer ✓

    @DustinBlock

    I had this happen, and clearing the cache wasn't enough for me. Here is what I had to do to fix the issue.

    Press Ctrl+Shift+i to open up the inspector. Then right click on the browser refresh button and select "Empty Cache and Hard Reload".

    Clicking that and then refreshing the page solved it for me.

    David Cunningham

    ** Was this post helpful? Click Agree 😀, Like 👍️, or Awesome ❤️ below **
    ** Did this solve your problem? Accept it as a solution! ✔️**

Answers

  • ArborRose
    ArborRose Coach

    Control + Shift + Delete to clear your cache maybe. That's a quirk and not Domo. What happens in another browser?

    ** Was this post helpful? Click Agree or Like below. **
    ** Did this solve your problem? Accept it as a solution! **

  • ArborRose
    ArborRose Coach
    edited July 2024 Answer ✓
    • Go to Chrome Settings → Privacy and Security → Clear browsing data.
    • Select "Cached images and files" and "Cookies and other site data."
    • Click "Clear data."
    • Check for Extensions: Browser extensions can sometimes interfere with the display of web elements.
      • Go to Chrome Settings → Extensions.
      • Disable all extensions and see if the problem persists. If the icons return, enable each extension one by one to identify the culprit.
    • Reset Chrome Settings: Resetting Chrome can help if there's a specific setting causing the issue.
      • Go to Chrome Settings → Advanced → Reset and clean up.
      • Click "Restore settings to their original defaults."

    If none of the above steps work, consider reinstalling Chrome.

    ** Was this post helpful? Click Agree or Like below. **
    ** Did this solve your problem? Accept it as a solution! **

  • david_cunningham
    david_cunningham Coach
    Answer ✓

    @DustinBlock

    I had this happen, and clearing the cache wasn't enough for me. Here is what I had to do to fix the issue.

    Press Ctrl+Shift+i to open up the inspector. Then right click on the browser refresh button and select "Empty Cache and Hard Reload".

    Clicking that and then refreshing the page solved it for me.

    David Cunningham

    ** Was this post helpful? Click Agree 😀, Like 👍️, or Awesome ❤️ below **
    ** Did this solve your problem? Accept it as a solution! ✔️**

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