How do I restart automated report emails after an unsubscribe?

Dr_Duru · 2022-03-14T15:23:48+00:00

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I was sending a report to a company Google group until someone in the group unsubscribed from the report. Apparently, that individual action unsubscribed the entire group from the report. Now, I am no longer able to send the report to the group. After I reset the report for sending, nothing happens. I now have to manually send it.

Is there a way for me to restart the automated emails? I'd like to avoid manual resends or being forced to manually manage a subscription list.

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MarkSnodgrass

To "restart it", I would delete the schedule and create a new one and see if that works. To avoid future issues like this, I think you will need to create a Domo User Group and have all of the individual people in listed in there rather than using a company Google group. Domo can't tell that the e-mail address that you are sending to is actually a group, it just thinks it is a single Domo user and is unsubscribing that user.

Hope this helps.

Dr_Duru

I tried deleting the schedule and creating a new one. It didn't work.

The beauty of emailing reports is people who are not Domo users can receive the visualization.

Sounds like I need to go the manual route.

MarkSnodgrass

You can enter in the individual e-mail address into the scheduled reports, even if they aren't Domo users. Might not be a fun exercise if your list is a hundred people or so, but that would let the unsubscribe link function properly.

Dr_Duru

That's what I meant by manually manage the list. The bigger pain is having to remember to add new people when they join the group.

swilliams

Once again, no answer given to this obvious bug where one user in a Domo Group and unsubscribe for the entire group.

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