Certain user receives error when exporting page to PowerPoint

MichelleH
MichelleH Coach
edited March 2023 in Datasets

Hello!

 

One of the users in our Domo instance has an issue where he's unable to export the content from dashboards into PowerPoint. I've attached a screenshot of the error message he receives. Nobody else in our instance has reported this issue, and I've been able to export the exact same page without any problem.

 

Has anyone else encountered this? I'm curious whether there are any browser or MS Office settings that could be causing this error.

 

Thanks!

Comments

  • Neeti
    Neeti Member

    Hi,

     

    Try reading below article

     

    https://knowledge.domo.com/Engage/Sharing_Content_in_Domo/03Exporting_KPI_Cards

     

    hope this will help.

     

    Do give a like if this helps you.

     

    Regards,

    Neeti

  • MichelleH
    MichelleH Coach

    Hi @Neeti thank you for the info. I read through the article you shared, and unfortunately it does not provide any information relevant to the problem. The user follows all the necessary steps needed to export the page content, but it appears that there's something about his specific user account or computer that generates an error. I suspect this because other users are able to export the exact same page without any problem. 

  • Neeti
    Neeti Member

    @MichelleH 

     

    Allrite!!! May be you can have check with your network firewall team as well, It might be blocked from them. Also, do reach to DOMO admin if above doesnt work.

     

    Regards,

    Neeti

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