Same Day Closure %
Hello,
I am working on a way to figure out what the same-day closure rate % is for customer support cases created within X time frame. As well as compare that to a previous time frame.
Example:
Feb 2017 = 73%
Feb 2018 = 90%
March 2017 = 85%
March 2018 = 88%
I would like to see if there is a visual way of doing this as well as a straight number.
The time format for case opened and closed is: 2018-08-22 09:36:09
Any assistance is greatly appreciated.
Comments
-
Hello,
You can use a beastmode in conjunction with a period over period chart. Below is an example of how the beastmode would look for percent of cases closed within seven days. Then I would use the Bar line period over period chart, select my time period to be CreatedDate and then my Y Axis to be the beastmode calculation.
COUNT(CASE WHEN DATEDIFF(`CloseDate`,`CreatedDate`) <= 7 THEN `Id` END)
/
COUNT(`Id`)Then after that is complete I go to my date range, choose last 13 months, graph by month and then pick how many months back I want compare to, in this case previous year so 12. Please checkout the attached image for more detail.
Hope this helps,
Brian
**Please mark "Accept as Solution" if this post solves your problem
**Say "Thanks" by clicking the "heart" in the post that helped you.0
Categories
- All Categories
- Product Ideas
- 2.1K Ideas Exchange
- Connect
- 1.3K Connectors
- 309 Workbench
- 7 Cloud Amplifier
- 10 Federated
- Transform
- 663 Datasets
- 119 SQL DataFlows
- 2.3K Magic ETL
- 823 Beast Mode
- Visualize
- 2.6K Charting
- 86 App Studio
- 46 Variables
- Automate
- 193 Apps
- 483 APIs & Domo Developer
- 86 Workflows
- 23 Code Engine
- AI and Machine Learning
- 23 AI Chat
- 4 AI Projects and Models
- 18 Jupyter Workspaces
- Distribute
- 117 Domo Everywhere
- 283 Scheduled Reports
- 11 Software Integrations
- Manage
- 143 Governance & Security
- 11 Domo Community Gallery
- 49 Product Releases
- 13 Domo University
- Community Forums
- 41 Getting Started
- 31 Community Member Introductions
- 116 Community Announcements
- 5K Archive