Can you clear a job and force it to stop then start it over when getting this error?

milesscott
milesscott Member
in Archive

[INFO] [4556:8] 2016-08-02 08:23:08,259 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:13,368 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:18,477 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:23,649 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:28,743 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:33,852 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:38,961 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:44,071 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:49,180 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:54,289 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:59,398 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:24:04,508 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:9] 2016-08-02 08:24:09,617 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.

Comments

  • kshah008
    kshah008 Contributor

     

    Hi all,


    Can anybody help @milesscott out?

    Thanks!

  • hrh514
    hrh514 Domo Employee

    milesscott,

     

    I believe this to be a visual bug, and that your datasets should still be updating as expected. However, I will make sure that a member of our support team reaches out to you so that we can ensure that is what the issue is in this scenario. Please keep an eye out for a message from our support team. 

  • kshah008
    kshah008 Contributor

    @milesscott, tagging you to check out hrh514's reply. 

  • ecenteno
    ecenteno Member

    We are facing the EXACT same issue, it also started in August 2016 and NO my data sets are not being refreshed. It shows an error message on my card and data sets in my DOMO instance. I've reached out to DOMO Support several times since 8/17 and to this day, there has been no resolution. 

  • [Deleted User]
    [Deleted User] Member

    Do you have a support ticket number or how did you contact support?

     

    @hrh514

     

    Can you assist on this?

     

    Thanks!
    Dani

  • milesscott
    milesscott Member

    The thing they told me to do was to open 'Services, then stop and start the Workbecnh Service.  It at least then let me go in and manually re kick-off the jobs, if that makes sense.  I have used this now several times.  Certainly not ideal, as yo0u would hope it could just smoothly sort itself out, but seems to do the trick when neccessary.  

  • ecenteno
    ecenteno Member

    02274018

  • ecenteno
    ecenteno Member

    Here is my support ticket number: 02274018 

  • ecenteno
    ecenteno Member

    Thank you! The issue has seemed to become worse on our end. Now none of my data fusions are working. 

This discussion has been closed.

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