I lost connction to DOMO. get "Could not authenticate user"

Hongsun

When I open workbench, I saw an error ""Could not authenticate user" and lost all dataset jobs. does anyone know what cause the problem and how to fix this?

Thank you very much

MarkSnodgrass

Ahh, interesting. Glad they were able to help out. Once you get the patch installed, the steps I outlined should get you authenticated again.

GrantSmith

Have you tried to re-authenticate workbench or restarting your workbench server?

Hongsun

Thank you !

How to  re-authenticate workbench?? I never had workbench connection issue before

MarkSnodgrass

This happens when your password has changed or expired. You will need to click on the key icon on the left of workbench and then click on re-authorize. It should open a browser and have you enter your credentials and a code. After you enter that, be sure and click on the save icon in workbench in the top right where you clicked re-authorize or else your credentials won't be updated. After this, close and re-open workbench and your jobs should re-appear.

Hongsun

I have restarted the workbench service but error is still there.

Hongsun

I can not find re-authorize . Please check the attached file .

workbench_error.docx

Hongsun

workbench was good yesterday.

Hongsun

Logs.zip

Here is my workbench log file

MarkSnodgrass

Looks like yours say Authorize. Click on Authorize. It will then launch a browser for you to sign and enter a code. Once done, be sure and click the save button in Workbench.

Hongsun

for some reason, when I Click on Authorize, nothing happened. something is wrong.

Thank you

MarkSnodgrass

Unless your IT adminstrators have browsers disabled on the machine that Workbench is installed on, it should open a browser. You may want to reach out to Domo support if you are still unsuccessful.

Hongsun

Yes, I did. I just got Domo support feedback, said it is the window server version issue. I need to install window patch.

Thank you

MarkSnodgrass

Ahh, interesting. Glad they were able to help out. Once you get the patch installed, the steps I outlined should get you authenticated again.

Hongsun

This is DOMO feeback "On October 10th, Domo will be deprecating support for Workbench jobs running on Windows Server 2012 and Windows Server 2012R2 that are running on insecure ciphers. A patch can be downloaded here to fix the insecure ciphers: https://learn.microsoft.com/en-us/security-updates/SecurityAdvisories/2015/3042058. Windows Server versions that are newer than Windows Server 2012 will not require an update at this time, though we do encourage regular updates of your OS as a best practice for security."

Hongsun

Thank you so much for your help

dmurgit1

I am having the same issue here started with this morning's jobs on one of our servers. And we have installed the patch and rebooted all servers. Any ideas???

Hongsun

did you re-authorize workbench account? We will reboot our server at 4:00 pm central time today

Hongsun

I have a domo case that still open. If the problem can not be fixed after reboot the server, I will ask DOMO support to help and will let you know .

Hongsun

We are good now. all jobs are back after reboot server and I don't need to re-authorize account

Hongsun

btw, we upgraded workbench to newest version