How do I restart automated report emails after an unsubscribe?
I was sending a report to a company Google group until someone in the group unsubscribed from the report. Apparently, that individual action unsubscribed the entire group from the report. Now, I am no longer able to send the report to the group. After I reset the report for sending, nothing happens. I now have to manually send it.
Is there a way for me to restart the automated emails? I'd like to avoid manual resends or being forced to manually manage a subscription list.
Answers
-
To "restart it", I would delete the schedule and create a new one and see if that works. To avoid future issues like this, I think you will need to create a Domo User Group and have all of the individual people in listed in there rather than using a company Google group. Domo can't tell that the e-mail address that you are sending to is actually a group, it just thinks it is a single Domo user and is unsubscribing that user.
Hope this helps.
**Check out my Domo Tips & Tricks Videos
**Make sure toany users posts that helped you.
**Please mark as accepted the ones who solved your issue.0 -
I tried deleting the schedule and creating a new one. It didn't work.
The beauty of emailing reports is people who are not Domo users can receive the visualization.
Sounds like I need to go the manual route.
0 -
You can enter in the individual e-mail address into the scheduled reports, even if they aren't Domo users. Might not be a fun exercise if your list is a hundred people or so, but that would let the unsubscribe link function properly.
**Check out my Domo Tips & Tricks Videos
**Make sure toany users posts that helped you.
**Please mark as accepted the ones who solved your issue.0 -
That's what I meant by manually manage the list. The bigger pain is having to remember to add new people when they join the group.
1 -
Once again, no answer given to this obvious bug where one user in a Domo Group and unsubscribe for the entire group.
0
Categories
- All Categories
- Product Ideas
- 2K Ideas Exchange
- Connect
- 1.3K Connectors
- 308 Workbench
- 7 Cloud Amplifier
- 10 Federated
- Transform
- 661 Datasets
- 117 SQL DataFlows
- 2.2K Magic ETL
- 819 Beast Mode
- Visualize
- 2.5K Charting
- 85 App Studio
- 46 Variables
- Automate
- 193 Apps
- 483 APIs & Domo Developer
- 85 Workflows
- 23 Code Engine
- AI and Machine Learning
- 22 AI Chat
- 3 AI Projects and Models
- 18 Jupyter Workspaces
- Distribute
- 116 Domo Everywhere
- 282 Scheduled Reports
- 11 Software Integrations
- Manage
- 142 Governance & Security
- 9 Domo Community Gallery
- 49 Product Releases
- 13 Domo University
- Community Forums
- 41 Getting Started
- 31 Community Member Introductions
- 115 Community Announcements
- 5K Archive