Can't use the contact support page

Alexandre
Alexandre Member
edited March 2023 in Datasets

Hi,

 

The support contact page doesn't work. There is no way to submit anything.

As anyone exprienced it?

thanks,

 

2020-03-30_10h58_41.png

Best Answer

  • MarkSnodgrass
    MarkSnodgrass Coach
    Answer ✓

    I believe I have run into this issue when it didn't know what Domo instance I was associated with. If you didn't already, log into your domo instance and then navigate to the help center and then click on support. I am seeing my open support tickets right now when I go there, so I believe it is having trouble authenticating you.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.

Answers

  • [Deleted User]
    [Deleted User] Member

    I'll check with the support team on this.

    Thanks!

  • MarkSnodgrass
    MarkSnodgrass Coach
    Answer ✓

    I believe I have run into this issue when it didn't know what Domo instance I was associated with. If you didn't already, log into your domo instance and then navigate to the help center and then click on support. I am seeing my open support tickets right now when I go there, so I believe it is having trouble authenticating you.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.
  • [Deleted User]
    [Deleted User] Member

    As @MarkSnodgrass suggested please logout and login to Domo then navigate via "?" to help center then Support.

     

    Let us know!

  • Alexandre
    Alexandre Member

    @DaniBoy @MarkSnodgrass  once on my domo page, i tried the "?" then "suppprt " and its the same. I also tired via "more', help center and support. Both way it doesn't work.

  • [Deleted User]
    [Deleted User] Member

    @Alexandre 

    Sending you a PM with next steps.

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