Can't use the contact support page

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Alexandre
Alexandre Member
edited March 2023 in Datasets

Hi,

 

The support contact page doesn't work. There is no way to submit anything.

As anyone exprienced it?

thanks,

 

2020-03-30_10h58_41.png

Best Answer

  • MarkSnodgrass
    MarkSnodgrass Coach
    Answer ✓

    I believe I have run into this issue when it didn't know what Domo instance I was associated with. If you didn't already, log into your domo instance and then navigate to the help center and then click on support. I am seeing my open support tickets right now when I go there, so I believe it is having trouble authenticating you.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.

Answers

  • [Deleted User]
    [Deleted User] Member

    I'll check with the support team on this.

    Thanks!

  • MarkSnodgrass
    MarkSnodgrass Coach
    Answer ✓

    I believe I have run into this issue when it didn't know what Domo instance I was associated with. If you didn't already, log into your domo instance and then navigate to the help center and then click on support. I am seeing my open support tickets right now when I go there, so I believe it is having trouble authenticating you.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.
  • [Deleted User]
    [Deleted User] Member

    As @MarkSnodgrass suggested please logout and login to Domo then navigate via "?" to help center then Support.

     

    Let us know!

  • Alexandre
    Alexandre Member

    @DaniBoy @MarkSnodgrass  once on my domo page, i tried the "?" then "suppprt " and its the same. I also tired via "more', help center and support. Both way it doesn't work.

  • [Deleted User]
    [Deleted User] Member

    @Alexandre 

    Sending you a PM with next steps.

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