Issues with updating NetSuite Password?

Shana
Shana Member
in Connectors

I am having issues updating my NetSuite connector password. It acts like it is saving but everytime something tries to build off of it, it fails. Any tips???

ex.

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Answers

  • ColemenWilson
    ColemenWilson Coach

    What is the error message you are getting in the dataset history?

    If I solved your problem, please select "yes" above

  • Shana
    Shana Member

    [NetSuite][SuiteAnalytics Connect JDBC Driver][OpenAccess SDK SQL Engine]Check your login credentials (username and password) and connection attributes (account ID and role ID), and then try again.. Error ticket# lj7bkxee1twtyugwnzhzo[221]

  • Shana
    Shana Member

    I haven't changed anything except the password. It was working before.

  • ColemenWilson
    ColemenWilson Coach

    Have you tried creating new connector credentials for NetSuite instead of updating the existing one? I know its a hassle but it has solved this issue for me with other connectors.

    If I solved your problem, please select "yes" above

  • Shana
    Shana Member

    Wouldn't that then require that I update every table that pulls from that connection?

  • ColemenWilson
    ColemenWilson Coach

    It would, but it would be a troubleshooting step to take before switching the credentials out on each dataset. Additionally, I would create a support ticket after doublechecking the password and other inputs are correct by creating the new credentials.

    If I solved your problem, please select "yes" above

  • trafalger
    trafalger Coach

    Did your netsuite access change? Are you still Role 3? Did you enable 2FA?

  • Shana
    Shana Member

    I was able to make a new connector with the same credentials and new password without issue. I tested it on a small table and it worked.

  • Shana
    Shana Member

    Is there a way to update the connection to multiple NetSuite tables at the same time???

  • Shana
    Shana Member

    My manager was the owner of the original connection. She just changed the password and now everything is working.

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