Displaying Average of Data with Average of Each Part of the Series

thwartted
thwartted Member
in Beast Mode

Hello!

I have two call types. Let's call them Inbound 1 and Inbound 2. I have a graph that doesn't distinguish between the two but averages both of their Handle Times into one line. I have another graph which displays their average Handle Times split into two lines, Inbound 1 and Inbound 2.

I am looking for a way to see all 3 lines (AHT for Combined, AHT for Inbound 1, and AHT for Inbound 2) on the same graph.

Is this possible?

Best Answer

  • GrantSmith
    GrantSmith Coach
    Answer ✓

    You can use three different beast modes to handle this:

    Combined:

    AVG(`Handle Time`)

    Inbound 1:

    AVG(CASE WHEN `Call Type` = 'Inbound 1' THEN `Handle Time` END)

    Inbound 2:

    AVG(CASE WHEN `Call Type` = 'Inbound 2' THEN `Handle Time` END)

    You can then graph all of those on the same chart.

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Answers

  • MichelleH
    MichelleH Coach

    @thwartted Can you please post an example of how your data is structured?

  • thwartted
    thwartted Member
    edited February 2023
    image.png

    @MichelleH

  • GrantSmith
    GrantSmith Coach
    Answer ✓

    You can use three different beast modes to handle this:

    Combined:

    AVG(`Handle Time`)

    Inbound 1:

    AVG(CASE WHEN `Call Type` = 'Inbound 1' THEN `Handle Time` END)

    Inbound 2:

    AVG(CASE WHEN `Call Type` = 'Inbound 2' THEN `Handle Time` END)

    You can then graph all of those on the same chart.

    **Was this post helpful? Click Agree or Like below**
    **Did this solve your problem? Accept it as a solution!**
  • thwartted
    thwartted Member

    @GrantSmith thank you! I kept trying to use the X, Y and Series boxes to make that work. I didn't even think to use beastmodes.

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