Has anyone noticed that the Domo Zendesk Connector not sending over Closed by Merged tickets?

canioacaputo
canioacaputo Member
in Connectors

I'm currently in the process of creating reports originally made in Zendesk Gooddata.  In our attempts to recreate the report in Domo we have noticed that the tickets tagged "Closed_By_Merge" are not coming over in the data set when using a general query

 

Has anyone else seen this?  

Best Answer

  • canioacaputo
    canioacaputo Member
    Answer ✓

    After troubleshooting some more, I was able to find that it depends on the query you use with the Connector.  I was using the general qry connector and it appears I have to use the ticket query

Answers

  • canioacaputo
    canioacaputo Member
    Answer ✓

    After troubleshooting some more, I was able to find that it depends on the query you use with the Connector.  I was using the general qry connector and it appears I have to use the ticket query

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