Admin question: New hire was added to Domo as "social" role, but not recognized as a user

HowDoIDomo
Contributor

I wasn't sure where to put this, but I am trying to update some new hires' DOMO access. Their director had invited them to see some cards. So, they now have profile's in DOMO. But, I get a "Failed to update user[...]User does not exist" error message if I try to upgrade their access to "participant" or above.
What should I do to make sure these4 hires have access to the cards they need? Delete and recreate their profiles?
Thanks in advance!
0
Best Answer
-
I would delete and recreate to ensure they are created properly.
**Check out my Domo Tips & Tricks Videos
**Make sure toany users posts that helped you.
**Please mark as accepted the ones who solved your issue.3
Answers
-
I would delete and recreate to ensure they are created properly.
**Check out my Domo Tips & Tricks Videos
**Make sure toany users posts that helped you.
**Please mark as accepted the ones who solved your issue.3 -
Thank you, @MarkSnodgrass. That did the trick!
0
Categories
- All Categories
- Product Ideas
- 2.1K Ideas Exchange
- Connect
- 1.3K Connectors
- 309 Workbench
- 7 Cloud Amplifier
- 10 Federated
- Transform
- 663 Datasets
- 119 SQL DataFlows
- 2.3K Magic ETL
- 823 Beast Mode
- Visualize
- 2.6K Charting
- 86 App Studio
- 46 Variables
- Automate
- 193 Apps
- 483 APIs & Domo Developer
- 86 Workflows
- 23 Code Engine
- AI and Machine Learning
- 23 AI Chat
- 4 AI Projects and Models
- 18 Jupyter Workspaces
- Distribute
- 117 Domo Everywhere
- 283 Scheduled Reports
- 11 Software Integrations
- Manage
- 143 Governance & Security
- 11 Domo Community Gallery
- 49 Product Releases
- 13 Domo University
- Community Forums
- 41 Getting Started
- 31 Community Member Introductions
- 116 Community Announcements
- 5K Archive