Qualtrics Connector Failure

Has anyone else had issues with getting the Qualtric connector set up?
I had mine set up and it was working great, but then one day it failed and threw the following error:
"Failed to authenticate. Verify the credentials and try again. . Domo is ready, but the credentials you entered are invalid. Verify your account credentials and try again."
Only ... nothing about the credenials that had been working before had changed. I even tested them in R and they worked fine. I contacted Domo support who told me to contact Qualtrics who told me that the everything was good on their end and that the API was working fine, which I again verfied by connecting to R using the same credentials as the ones I was attempting to use in Domo. I let Domo support know this but radio silence from them for the last week.
So I am wondering, has anyone else run into this error or a similar error with this (or another platform)? How did you work around it? I really need to get this connector setup because I have several people waiting for the new dashboard!
Comments
-
Some times I have received an error about failed authentication on another connector and when I request less data it works. I think they told me it was due to an API change.
0 -
We just encountered this same situation and error 2 days ago. The Qualtrics connector was pulling data for several datasets and then authentication failed. Like you, my access using R and the qualtRics package still work, and Domo support indicated it was an issue on Qualtrics side.
Did you ever find a solution for yourself?
0
Categories
- All Categories
- 2K Product Ideas
- 2K Ideas Exchange
- 1.6K Connect
- 1.3K Connectors
- 311 Workbench
- 7 Cloud Amplifier
- 9 Federated
- 3K Transform
- 114 SQL DataFlows
- 654 Datasets
- 2.2K Magic ETL
- 4.1K Visualize
- 2.5K Charting
- 803 Beast Mode
- 79 App Studio
- 44 Variables
- 758 Automate
- 188 Apps
- 480 APIs & Domo Developer
- 73 Workflows
- 17 DomoAI
- 40 Predict
- 17 Jupyter Workspaces
- 23 R & Python Tiles
- 408 Distribute
- 119 Domo Everywhere
- 279 Scheduled Reports
- 10 Software Integrations
- 141 Manage
- 137 Governance & Security
- 8 Domo Community Gallery
- 47 Product Releases
- 12 Domo University
- 5.4K Community Forums
- 41 Getting Started
- 31 Community Member Introductions
- 114 Community Announcements
- 4.8K Archive