Users not receiving Notification Alerts

Annie
Annie Member
edited March 2023 in Datasets

Hello,

Some of our users are not receiving notification alerts. An alert is received by one user and not another. Sometimes we are unable to add a user to the notification as well. We have checked the spam filters as well.  Any help is greatly appreciated! Thanks

Best Answer

  • [Deleted User]
    [Deleted User] Member
    Answer ✓

    Annie,

     

    Support team has informed me that this has been resolved:

    "Thanks for your reply. However we are able to figured out the problem, why notifications are not triggered and now the notifications are working fine."

     

    Can you check with your team and let me know,

    Thanks!
    Dani

Answers

  • [Deleted User]
    [Deleted User] Member

    @Annie

     

    Thanks for your question.

     

    Have you read these articles?

     

    http://knowledge.domo.com?cid=configuringnotifications

    http://knowledge.domo.com?cid=notificationsandalerts

     

    If this doesn't work please open a support case https://support.domo.com so someone can look at the settings in your environment.

     

    Thanks!

  • Annie
    Annie Member

    Hello,

    Thanks for the response and links. These are very useful information. Apparently, we were unable to add the user receive any notifications despite the user having requisite access and permissions to the card. I was able to add myself and other users. We did reach out to DOMO support team. Is this a known issue or a bug? 

     

  • Annie
    Annie Member

    Hello,

    Yes Indeed! case number is . We look forward to hear from you at the earliest. This is a great platform to share our experience and queries and hear your expert solutions!! thanks.

  • [Deleted User]
    [Deleted User] Member
    Answer ✓

    Annie,

     

    Support team has informed me that this has been resolved:

    "Thanks for your reply. However we are able to figured out the problem, why notifications are not triggered and now the notifications are working fine."

     

    Can you check with your team and let me know,

    Thanks!
    Dani

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