Why won't my card update?

holodude · 2025-06-16T19:11:09+00:00

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I have a series of DOMO cards that suddenly refuse to update. The data source, and the DataSet created by the ETL are all updated, but the card refuses to update from the DataSet that is being used by the dashboard.

I've done auto updates / manual updates and even though the DataSet itself updates, the card on the dashboard doesn't update. I tried recreating the card from scratch thinking it might trigger the dashboard to update and now I have two identical cards on my dashboard with two different sets of numbers, even though they are pulling from the same DataSet.

Any idea what I can do to get the card to update?

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MichelleH

@holodude Cards should automatically update when the underlying dataset refreshes. Here are a few things to check if it's not working as expected:

Are there any filter exceptions applied to the original cards on your dashboard that would not apply to test card you just created?
Are there duplicate datasets with the same name?
Are the date ranges in your cards built off of the same date field?

If none of those options are the issue, then I'd recommend posting some screenshots of how your cards are set up so we can provide more guidance.

holodude

Filters are identical between cards. No duplicate datasets with the same name. Same date range filters.

This is the one that doesn't update

Annotation 2025-06-16 130903 - not update.png

This is the one that doesn't update:

No clue what is going on.

DavidChurchman

For the card not to even update in the Analyzer, I would guess that it's not actually being fed by the same dataset, just one with the same name. When you click the down arrow next to the dataset and select "Change Dataset", is there more than one option with that name?

My hypothesis: someone was working on the MagicETL, deleted the output tile, then added a new output tile with the same name. Removing it from the ETL doesn't delete the dataset or any cards associated with it.

holodude

There is only one option with that name:

Even going in and choosing the same dataset for both doesn't make them both the same. The one still doesn't update.

MichelleH

@holodude Are all your beast modes the same? The rounding in the Productivity field looks suspicious, and if the ProdMinusTarget references that calculation it could also be impacted.

holodude

@MichelleH there is only one dataset, so yes all the beast modes are the same. The rounding difference is just because I didn't bother when I rebuilt to match all the same formatting settings because it was clear the data wasn't right.

EDIT: Here's a screenshot with both cards on the same dashboard, and you can see the numbers don't match. I've also double checked the formula for productivity and prodminustarget and they were the same in both cards.