Account Sharing for DataSet Copy Account not working

RiteshGiri · 2025-04-11T20:18:03+00:00

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Hey ,

Is anyone able to do 'Account Sharing' for a Dataset Copy Account that is setup using Access token ?

Trying to set one up to build virtual datasets and then share it with the group.

However , when trying to Share the account - I get the error - 'Oops, failed to share, please try again later or contact support'

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NemishTambatkasar

@RiteshGiri

Thanks for reaching out to our community forum.

Please check whether your role has the necessary grants and permissions . To help us investigate more thoroughly, please open a support case. Our team will be happy to assist you further. When submitting the case, please include relevant details such as URL of dataset/account, screenshots of error. This information will help us understand the issue better and provide a timely solution.

brycec

I was able to share just fine. Can you open up the network console and see if there is a specific error code being returned from the API response? Right click, then click Inspect at the bottom of that context menu, then click Network at the top of that new window. Click the circle with a line through it on the top left to clear the network console. Then, try to share the account again. Find the request, it'll be close to the bottom and be a PUT request to https://<instance>.domo.com/api/data/v2/accounts/share/<account_id>. Click the Preview tab at the top of the right-side panel. Then, expand any objects you see there and see if you can find an error message.

RiteshGiri

Thanks @brycec ,
I get this in Network tab -

message: "Sharing for this account is restricted by the system."
path: "/api/data/v2/accounts/share/52"
status: 403
statusReason: "Forbidden"
toe: "JLK5IG6G3D-IO1N0-DOVYQ"

not sure why I would get that cause I am the admin of my instance

brycec

Are you using the default Admin role? They recently changed how Accounts work and there are two new grants for managing Accounts, but they are not given to the default Admin role (silly, I know). I created a custom MajorDomo role that I have, where I add these additional grants. I would try giving yourself these grants and see if that fixes it.