Legacy Plug in for Excel

user082291

I am currently using the Legacy PowerPoint Plug in and the Choose Page and Refresh Cards option has recently stopped working. I am connected to our DOMO account in PowerPoint but when I select either Choose Page and Refresh Cards it does not work. Any ideas how to trouble shoot. All I get is the Getting Pages… window when I select Choose Pages and nothing happens. When I select Refresh Cards I get the loading.. window and nothing happens. My IT department has not approved me to download the Domo for office Add in so I need to stay with the Legacy. Thank you.

Error messages attached.

Legacy Plug in issue.docx

ArborRose

March up the hall, bang on the door and tell those IT guys that Arbor said to give you the Domo office add-in. Could be security issue with that old legacy code and we don't want the company using insecure software code. And after you get access to it, come back here and tell us so we can all post a congratulatory "Hizzah for IT" on the page.

If that doesn't work, maybe try clearing cached credentials. Sometimes the connection gets corrupted. Could be the code is intended to run in Internet Explorer or Edge…so try several different browser options and make sure you clear the internet options (cache).

Verify there are no proxy or firewall issues. If the plug-in users outbound connections, there might be a firewall rule or something blocking it.

Try running PowerPoint in safe mode. I believe you can hold control down when launching to enter safe mode and rule out interference form other add-ins.

The error message in the attachment suggest that the authentication token or session in the plug-in is broken or expired. Possibly due to out-dated architecture. You could try re-authenticating. Go to the control panel > Credential Manager. Look under windows credentials and delete anything related to Domo. Restart PowerPoint, open the plug-in and log in again.

If you try all that and it still fails. Contact Domo Support.