scheduled report - email header issue

Jbrorby
Jbrorby Contributor
in Scheduled Reports

I have a feeling this is not a Domo issue and maybe more an Outlook issue, but one of our users sees the below <data;image/png strings instead of the name of the scheduled report in her emails. However, A) she is the only one experiencing this and if she checks Outlook on her phone rather than computer, it displays properly and B) she is receiving these reports via the Domo group she is in, rather than individually, and no one else in that group experiences the issues. So, that is why I am thinking its not a Domo related problem, but just posting this incase someone has dealt with this before.

image.png

Tagged:

Best Answer

  • MichelleH
    MichelleH Coach
    Answer ✓

    @Jbrorby Is she able to see the report when opening the email, or is it just in the inbox preview? This appears to be an Outlook issue. Domo Scheduled Reports use HTML to display cards in the body of the email, which is consistent with the strings appearing in the emails.

Answers

  • MichelleH
    MichelleH Coach
    Answer ✓

    @Jbrorby Is she able to see the report when opening the email, or is it just in the inbox preview? This appears to be an Outlook issue. Domo Scheduled Reports use HTML to display cards in the body of the email, which is consistent with the strings appearing in the emails.

Categories