Mobile App Login Error

MichelleH
MichelleH Coach
edited March 2023 in Datasets

Hello,

 

I just had to reset the Domo password for one of our users, but the new credentials do not seem to be working on the Domo mobile app. He entered the same domain, email, and password to get into the desktop version, but the mobile app keeps saying his credentials are invalid. Has anyone else had this issue? Any input would be helpful.

 

Thanks!

Comments

  • GrantSmith
    GrantSmith Coach

    Hi @MichelleH 

    Have you tried closing out the app and restarting it or rebooting the phone? I might be a caching issue.

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