Issue with MongoDB atlas Connector, it keeps throwing error "Time out"

Good day,

We used the MongoDB atlas Connector to connect with the mongodb database, I already whitelist my public IP address(to get my IP public address I used ipchicken.com), but it keeps throwing error "Failed to authenticate. Verify the credentials and try again. Time out."

Here are my configurations in mongoDB atlas:

Driver: JAVA 4.1 and later

CLUSTER: TIERM0 Sandbox (General)

REGION: Azure / Virginia (eastus2)

TYPE: Replica Set - 3 nodes

LINKED STITCH APP: None Linked

Can somebody help with this, Im stuck with this error.

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Comments

jaeW_at_Onyx

Given that your error message suggests a credentials error, I would try using any other IDE to connect to your mongDB, maybe VS Code or a local SQL management tool that you know has worked historically.

Once you've confirmed that credentials are not part of the problem, maybe try connecting with any sort of VPN disabled.

user045772

Yhap, the credentials are all working I used MongoDB Compass, also I don't use any Vpn.

jaeW_at_Onyx

Oof... it may then make sense to direct your question to support@domo.com

there is an old dojo thread https://dojo.domo.com/t5/Data-Sources-and-Connectors/MongoDB-non-SSL-connection/td-p/8239 that mentions having to use SSL to create your connection.

Also they suggest pushing the data via Workbench.