OneDrive Connector Authentication

John_Wayne

I have a user that tried to use the OneDrive connector. After entering his email he gets the following message: "That Microsoft account doesn't exist. Enter a different account or get a new one." This can't be right because he is able to use the email to login to his onedrive. Also, the documentation for the connector says that if you are currently logged in to OneDrive it will authenticate automatically. We tried that and it didn't do anything automatically. It still asked for his credentials. He entered his email and got the same message. Has anyone else seen this before?

 

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In the connector documentation it says "To connect to your Microsoft account and create a OneDrive DataSet, you must have a Microsoft username and password."

 

In Microsoft's documentation I found this: "Are you trying to use a work or school account? Work or school accounts can feel a lot like Microsoft accounts because you use them to sign in to Microsoft apps and services like Outlook or Office 365. But these accounts are restricted from services like the Microsoft account website."

 

Does this mean that if I have OneDrive through a work account that this connector won't work?

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RobR

Hello Dojo User,

 

Thank you for reaching out to Domo's Dojo Support. I'm happy to assist you to inspect the error messaging you're recieving when attempting to configure the Microsoft OneDrive Connector. 

 

My first thought would be if they're using a web browser that has their own personal Microsoft account details cached in the web browser they're using to configure with their work email.

 

In this type of scenario you can rule out local browser cache as being the conflict by opening your Domo account in an incognito window, log in to your Domo account manually, and then navigate into the Appstore and try to configure theOnreDrive connector and see what errors you may or may not be getting at that point.

 

"Microsoft OneDrive for Business Connector" |

https://knowledge.domo.com/Connect/Connecting_to_Data_with_Connectors/Configuring_Each_Connector/Connectors_for_File_Retrieval/Microsoft_OneDrive_for_Business_Connector

 

"Microsoft OneDrive Connector" |

https://knowledge.domo.com/Connect/Connecting_to_Data_with_Connectors/Configuring_Each_Connector/Connectors_for_File_Retrieval/Microsoft_OneDrive_Connector

 

For more specific advice on how to accomplish your org's goals, I would recommend reaching out to a member of your Domo Admin team like your AE & CSM so that they can provide you more tailored feedback.

 

Thank you,
Dojo Support