Box Connector issue

CoreVest
CoreVest Member
in Archive

I have been experiencing issues with data pulls using the Box Data connectors. 

 

Example of error i am receiving:

We couldn't find the the Box file 'filename'. Please check your settings and try again. Note: Box can take 30 minutes before a newly uploaded file is available in certain time zones.

 

Anyone else experiencing this?

 

I have reached out to support, in which, i am informed it is not a domo issue but a box issue.

 

I have reached out to box, in which, i am informed it is not a box issue but a domo issue.

 

Anyone?

Comments

  • AS
    AS Coach

    Box update delays aren't uncommon. 

     

    Just posted a reply on a potentially similar problem with Dropbox at this thread:
    https://dojo.domo.com/t5/Data-Sources-and-Connectors/Dropbox-Connector/m-p/25760#M1565

     

    If it's been a long time since you uploaded your file, it might be either a Domo or a Box problem.

    If you uploaded the file very recently and the rest of the connection properties are configured correctly, then it's probably a Box issue.

    Aaron
    MajorDomo @ Merit Medical

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