Unable to edit a schedule report

Godiepi

I have not been able to edit schedule reports.  for example : adding a new user to receive the reports or changing the time it runs.  as soon as I hit "Schedule" , Domo does not take the changes and returns an error "Problem while scheduling X report".

 

Is anybody else experiencing the same issue ? I have opened a case in customer support but it has been more than 4 days without a word from support.

 

Thanks

[Deleted User]

Thanks guys and sorry to hear about this.

 

@Dark_Knight Can you have your team look in to this?

 

I will send a PM to get your case numbers.

 

Regards,

 

guitarhero23

I get errors when saving certain card(s) which gives my a similar error saying it can't be saved and to contact customer support if it persists. I created mine on 8/16 but haven't heard anything

[Deleted User]

Thanks guys and sorry to hear about this.

 

@Dark_Knight Can you have your team look in to this?

 

I will send a PM to get your case numbers.

 

Regards,

 

Godiepi

This has been resolved by Domo support.

[Deleted User]

Thanks @Godiepi

 

Can you share some details on what the issue and solution provided was?

 

Regards,

Godiepi

It was a bug and the development team took care of it. It was not allowing to save the changes made to schedule reports. Now it does.