How to Unlock an Account After Multiple Failed Password Attempts

kaita
kaita Member
in Governance & Security

I have set up my account to lock after a certain number of incorrect password attempts. Could you please explain how to unlock the account, either from the administrator’s side or the user’s side?

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Best Answer

  • MarkSnodgrass
    MarkSnodgrass Coach
    Answer ✓

    The administrator needs to do it by going to Admin - People - clicking on the user and then clicking on the Change Password button and creating a new password. This process unlocks the account.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.

Answers

  • MarkSnodgrass
    MarkSnodgrass Coach
    Answer ✓

    The administrator needs to do it by going to Admin - People - clicking on the user and then clicking on the Change Password button and creating a new password. This process unlocks the account.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.
  • kaita
    kaita Member

    MarkSnodgrass
    Thank you so much for your response!
    I now understand that changing the password will unlock the account.

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