I have a column that lists all our engagement types (call, email, meeting, text, note, and task). How do I get each engagement type to be their own column instead of all being in one? I’m trying to create a gamification points system. We want to give the salespeople 5 points for every meeting, 2 points for every call, and 1 point for every email.
I was able to do this for another data set, but that was easy because the task types were already in their own columns.