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    Trouble connecting TikTok through email connector (Download directly from link in email)

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    Hi, there are a few TikTok metrics that are not available via the API connector, so I am attempting to use an email connector. The emailed report contains a download report button that triggers a link to open that automatically starts the download of an xlsx file. (I also tried with a csv)

    I set the connector to use the file location 'download directly from link in email'

    I have tried using the 'link matches a regex' with a string that appears in all of the download links. ^.*(OxqwZwwAVvYGpJMosQ).*?

    I also tried the "link has a different string in it" with the same snippet that apprears in every downloaded link. 'OxqwZwwAVvYGpJMosQ'

    Neither of these have worked and I get the error 'Domo is ready, but an email was received that did not contain the specified file type'

    I think I just need to adjust the setting in the connector a bit, but cannot figure out the right combination. Any suggestions on these settings?

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    Answers

    • Coach

      Hi @AnnieL

      https://domohelp.domo.com/hc/en-us/articles/360042931954-DataSet-via-Email-Connector

      Does the download link go to a website to click a button or link to download the excel file or does the link directly download the excel file?

      I think there may be an issue with Domo no being able to process a file from a link which redirects and starts downloading a file rather than directly linking directly to an excel file (http://download.com/download_the_file vs http://download.com/my_excel.xlsx). This is likely because when Domo makes the initial request and gets a redirect message instead of an actual file. I'm not 100% certain on this but this is what I gather is the case from my past experience.

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    • Member

      Hey Grant,

      Thanks for the answer! I think I figured it out. The download link goes to tiktok but then we have to be logged in for the automatic download to work -- therefore the email connector fails. Going to look into other connecting options!

    • Member

      Hi Grant, Did you solve this issue? I having the same issue with pinterest

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