How to display the weekly average of all timestamps in date/time field?

Options
MichaelClark
MichaelClark Member
in Charting & Analyzer

I have a card that I need to display the previous week's average of tickets created in each hour.  The example of the data is attached however, the short story is 24 hours display and the average total tickets created over the previous week by hour.  Also attached an example of my attempt of the card filtering Previous Week, by Hour.

 

Thanks in advance!

Michael

 

 

 

Best Answer

  • GrantSmith
    GrantSmith Coach
    Answer ✓

    Hi @GuitarMan2020 

     

    Have you tried utilizing a Beast Mode to calculate the Hour of the day:

    HOUR(`Date`)

     

    And then using that as your x-axis which selecting last week from your date range selector and then just doing an average of your total tickets? Since you have multiple priorities for each hour you might need to pre-aggregate your data since you're wanting to do an average of a sum (aggregate of an aggregate).

     

    Also make sure to sort your chart by your beast mode so that the hours are in the correct order.

     

     

    **Was this post helpful? Click Agree or Like below**
    **Did this solve your problem? Accept it as a solution!**

Answers

  • GrantSmith
    GrantSmith Coach
    Answer ✓

    Hi @GuitarMan2020 

     

    Have you tried utilizing a Beast Mode to calculate the Hour of the day:

    HOUR(`Date`)

     

    And then using that as your x-axis which selecting last week from your date range selector and then just doing an average of your total tickets? Since you have multiple priorities for each hour you might need to pre-aggregate your data since you're wanting to do an average of a sum (aggregate of an aggregate).

     

    Also make sure to sort your chart by your beast mode so that the hours are in the correct order.

     

     

    **Was this post helpful? Click Agree or Like below**
    **Did this solve your problem? Accept it as a solution!**
  • Unknown
    Unknown

    Works very well!  Thank you!

This discussion has been closed.

Categories