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    • Datasets

    Datasets

    Can't use the contact support page

    Member
    edited March 2023 in Datasets

    Hi,

     

    The support contact page doesn't work. There is no way to submit anything.

    As anyone exprienced it?

    thanks,

     

    2020-03-30_10h58_41.png

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    Best Answer

    • Coach
      Answer ✓

      I believe I have run into this issue when it didn't know what Domo instance I was associated with. If you didn't already, log into your domo instance and then navigate to the help center and then click on support. I am seeing my open support tickets right now when I go there, so I believe it is having trouble authenticating you.

      **Check out my Domo Tips & Tricks Videos

      **Make sure to <3 any users posts that helped you.
      **Please mark as accepted the ones who solved your issue.

    Answers

    • Member

      I'll check with the support team on this.

      Thanks!

    • Coach
      Answer ✓

      I believe I have run into this issue when it didn't know what Domo instance I was associated with. If you didn't already, log into your domo instance and then navigate to the help center and then click on support. I am seeing my open support tickets right now when I go there, so I believe it is having trouble authenticating you.

      **Check out my Domo Tips & Tricks Videos

      **Make sure to <3 any users posts that helped you.
      **Please mark as accepted the ones who solved your issue.
    • Member

      As @MarkSnodgrass suggested please logout and login to Domo then navigate via "?" to help center then Support.

       

      Let us know!

    • Member

      @DaniBoy @MarkSnodgrass  once on my domo page, i tried the "?" then "suppprt " and its the same. I also tired via "more', help center and support. Both way it doesn't work.

    • Member

      @Alexandre 

      Sending you a PM with next steps.

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