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    Email Connector - multiple attachments

    Contributor
    in Connectors

    I'm trying to get an email connector to work on an email that contains multiple attachments. It seems that even though I specify the name of the attachment in the details of the connector, it always seems to pull in the data from the first attachment.

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    • Domo Employee

      Thank you for your question; I'm looking into the details. In the meantime, can you tell me what email service (Outlook, etc.) you are using?

       

    • Domo Employee

      Can you provide the file name? Special characters may pose issues.

    • Contributor

      yes, it is Outlook

       

    • Contributor

      PdTqanspI604790

       

      I'm not seeing any special characters. Also, the connectors do pull in data (they aren't breaking or producing an error), it's just coming from the wrong attachment (PdTqanspI604785)

    • Domo Employee

      Okay, thanks, I'll look a bit deeper into this.

       

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    • Contributor

      Capture.JPG

    • Contributor

      Capture.JPG

      The circled file is what I'm trying to get into the connector, but it's pulling the data from the highlighted file

       

       

    • Domo Employee

      I wasn't able to zero in on the issue just by referring to the connector documentation, and I didn't see any other likely causes from the information you provided. Given the specific nature of the issue, I would recommend contacting Domo Support: support.domo.com

       

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      **Please mark the post that solves your problem as "Accepted Solution"

    • Domo Employee

      @smaiolo,

       

      I think the issue may be that the email attachment expression is not being recognized. Does this attachment name change with each email?

       

      If it always starts with PdTagIaXXXX.csv, then try inputing 

      PdTagIa* in the 'Attachment Name Expression' field.

       

       

      Jacob Folsom
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      **Please mark the post that solves your problem by clicking on "Accept as Solution"
    • Member

      @smaiolo,

       

      Please mark any of the replies to your question as "Accept as Solution" if they solved your problem.

      Thanks!

    • Member

      @smaiolo,

       

      Did the replies here help you out or did you contact Domo Support in this case?

       

      Thanks!

    • Contributor

      no, the attachement name remains the same. As you can see from the picture, there are 5 different attachements. no matter what I do, Domo pulls in data from the first attachement, even when the name expression is equal to any of the other attachement names.

       

       

    • Contributor

      I contacted support about this issue a while agao and they have not responded yet

    • Member

      Thanks @smaiolo,

       

      I sent you a PM to send me the case number so we can follow up.

       

      Regards,

    • Contributor
      Answer ✓

      Domo Support has told me that their email data connector only supports one attachment. I've submitted the ability to support multiple attachments to Feedback.

       

      Here is a link to my submission to the idea exchange:

      https://dojo.domo.com/t5/Ideas-Exchange/Support-Multiple-Attachments-in-Email-Data-Connector/idi-p/27881#M5718

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