Cannot save card

user02594
user02594 Member
in Charting

Hi, I'm encountering an issue that I cannot save some cards after I edit them, having a message "There was a problem saving your card. If the problem persists, contact the Domo support team."

 

 

スクリーンショット 2017-06-29 19.05.25.png

 

 

Best Answer

  • ST_Superman
    ST_Superman Domo Employee
    Answer ✓

    Steve Cook at Domo was able to help me solve this issue.  It turns out that when you using a drill path on a card, all of the color rules for all of the data sets in that path need to be "applied".  In my case, the first data set had 48 rules and the second data set had a few as well, so I was not able to save the card due to the 50+ color rules.

     

    Thanks for helping me troubleshoot this @RGranada  

Answers

  • ST_Superman
    ST_Superman Domo Employee

    I'm getting the same message.  Have you contacted DOMO support?

  • [Deleted User]
    [Deleted User] Member

    Apology for the delayed reply to this thread. We're you both able to get this resolved and or did someone contact Domo support?

     

    I hope this may have been a temporary issue.

     

    Thanks!

  • user02678
    user02678 Member

    I see similar issue with my card not being able to save.

  • user02594
    user02594 Member

    FYI, it seems an ad-block chrome extension (uBlock origin) causes this problem. Once I disabled it, the problem was gone.

  • ST_Superman
    ST_Superman Domo Employee

    I'm still receiving this error message.1.png

     

    I looked through my Chrome extensions but did not see any ad-blockers 

  • RGranada
    RGranada Contributor

    Hi @ST_-Superman-_,

     

    Any Date/Time type BeastMode on your X-Axis? 

     

    There is currently an issue reported regarding that situation.

     

    Regards.

    Ricardo Granada 

    MajorDomo@Lusiaves

    **If the post solves your problem, mark it by clicking on "Accept as Solution"
    **You can say "Thank you" by clicking the thumbs up in the post that helped you.
  • ST_Superman
    ST_Superman Domo Employee

    I do not have a beast mode, but I do have a regular Date field on the x-axis.  The field is Date of Invoice and I am trying to graph it by month.  Do you think that could be the issue?

  • RGranada
    RGranada Contributor

    Hi @ST_-Superman-_,

     

    From my point of view, I don't think a regular date field could be the issue. Is this the only card you have this problem?

     

    Have you tried other field combinations from the same dataset and see if it saves?

     

    Regards,

    Ricardo Granada 

    MajorDomo@Lusiaves

    **If the post solves your problem, mark it by clicking on "Accept as Solution"
    **You can say "Thank you" by clicking the thumbs up in the post that helped you.
  • ST_Superman
    ST_Superman Domo Employee

    I think the issue that I am having is because I am changing data sets in the drill path.  The odd thing is that I have a version of this card working in my Domo instance and when I try to edit the card that is working, I get the same error message. 

     

    Is anyone else having issues when changing data sets in the drill path?

  • ST_Superman
    ST_Superman Domo Employee
    Answer ✓

    Steve Cook at Domo was able to help me solve this issue.  It turns out that when you using a drill path on a card, all of the color rules for all of the data sets in that path need to be "applied".  In my case, the first data set had 48 rules and the second data set had a few as well, so I was not able to save the card due to the 50+ color rules.

     

    Thanks for helping me troubleshoot this @RGranada  

  • [Deleted User]
    [Deleted User] Member

    Thank you @RGranada and @ST_-Superman-_ for the great collaboration here!

    More importantly this is a great solution now for the Dojo and Domo customers who may be running into this as they expand the use of Domo,

     

    Regards,

This discussion has been closed.

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