ERROR: while using Image-to-Text AI service layer in workflow

AjaX22
AjaX22 Member
in Workflows

While using the Image-to-Text AI service layer in workflow facing below error, please let me answer if you know anything about this or I'm doing it wrong

Screenshot 2025-06-18 182153.png 



Internal Server Error : com.domo.bedrock.jaxrs.client.exception.SimpleCodedException : Toe - QB8502V7EP-K3HN5-21IQE
Tagged:

Answers

  • ArborRose
    ArborRose Coach

    That looks like a Domo error that isn't your fault. Appears to be a Java exception error with a trace error code. Domo Support can possibly track that ID back to what caused the error. Could be just a glitch in the Matrix. Do you continually get that error?

    What kind of image? JPEG, PNG?
    How big was the image?
    Check your permissions?

    ** Was this post helpful? Click Agree or Like below. **
    ** Did this solve your problem? Accept it as a solution! **

  • AjaX22
    AjaX22 Member

    @ArborRose , thank you for your comment. yes, I continually face this issue

    It's a PNG image,

    it's screenshot image around 150kb

    I've admin access in our instance and have access to images, filesets and workflows, 'coz I created them all

    I've tried the Image-to-text feature in the Domo AI playground, with the same image where I get the extracted output correctly, don't know why I'm facing this in workflows only

  • ArborRose
    ArborRose Coach

    If it's a repeatable issue, I think you should log it with Domo Support. Since it works in Domo AI Playground but not workflows, there seems to be a limitation in workflow's image to text. They probably use a different API. Or there may be something in the image metadata that's an issue.

    ** Was this post helpful? Click Agree or Like below. **
    ** Did this solve your problem? Accept it as a solution! **

  • AjaX22
    AjaX22 Member

    @ArborRose Now I'm facing issues with support😂, unable to create a case. the "new case" button does nothing in that site

  • ArborRose
    ArborRose Coach

    Ha ha ha. Email them - support@domo.com.

    ** Was this post helpful? Click Agree or Like below. **
    ** Did this solve your problem? Accept it as a solution! **

  • JasonAltenburg
    JasonAltenburg Coach

    @AjaX22 I think I have run into what you are talking about… if you are a partner, or use the same email in multiple Domo instances, you may run into some trouble like this. Do you think this might be the case? Might there be a "home" instance you could try to get to support thru?

  • AjaX22
    AjaX22 Member

    @JasonAltenburg , are you talking about the workflow issue or support issue?…. I'm little confused.
    yes, I'm using a partner instance and used my mail Id in some other instances as well

  • JasonAltenburg
    JasonAltenburg Coach

    The support issue. For example, if I try to go to support, from a client instance, I see this:

    image.png

    But if I navigate to it thru my partner (I think of it as my "home") instance, I am able to use the support portal, see cases, the button works, etc.

    image.png
  • AjaX22
    AjaX22 Member

    @JasonAltenburg , even though I go through my main instance (More → Feedback → support issue), I'm still facing the same issue. will figure that out later. Thanks anyway

Categories