Reshift connector isn't working

lthompson
lthompson Member
in Connectors

I've been attempting to connect to Redshift connector for over a month now with no luck. I've been through the page below to troubleshoot, and I've whitelisted all of the ips to the security group associated to my VPC but still no connection.

Amazon Redshift and Cloud Amplifier

This is the error message that I am getting.

image.png
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Answers

  • Tasleema
    Tasleema Domo Product Manager

    @lthompson - Have you submitted a support ticket for this?

    Also, just want to verify…you mentioned the Redshift connector, but the article you linked to is for Cloud Amplifier, not a connector. Are you using Cloud Amplifier or a connector?

  • lthompson
    lthompson Member
    edited March 11

    @Tasleema In Domo it is called an "Amazon Redshift Connector". To establish connection, you also go through the connectors tab.

    image.png

    This maybe the correct page to troubleshoot but I have tried them all so excuse me if I shared the incorrect one previously.

    Amazon Redshift Connector

  • Tasleema
    Tasleema Domo Product Manager

    @lthompson thanks for the clarification. The last link you shared should be the right one for that connector. I'd suggest submitting a support ticket to get help with this.

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