Domo Mobile App Access for App Studio in Subscriber Instances

KandiKraner
KandiKraner Member
edited January 29 in App Studio

We have a client who uses a subscriber instance and when we download the Domo App and try logging into the URL for the subscriber instance to access their Apps our SSO does not work. We get an error message:

"Could not sign in - Mobile access has been restricted by your company.  Please contact your MajorDomo for more information."

Has anyone else experienced this? How do you grant access for the Domo App for the subscriber instance?

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Answers

  • dnarvekar
    dnarvekar Domo Employee

    This is because the feature "is-mobile-restricted" is enabled on the subscriber instance. To resolve this issue, we have a dedicated 'feature switch' team that enables and disables these features.

    Hence, if you wish to disable the feature "is-mobile-restricted" on your subscriber instances, I would suggest you kindly log a case at 'support@domo.com' along with the list of the subscriber instances you want this feature to be disabled.

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