PDP issue on Dashboard with more than one dataset

ARosser

I have a dashboard with 6 cards. 4 cards are on General Ledger Data Mart, 1 on Accounts Receivable Data Mart and 1 on SO Document Detail. All 3 datasets have identical PDP using the value of the 'Division' column. When looking at dashboards where only 1 of the above datasets are used, PDP works without issue. But when I am on the dashboard with all 3 only the card built on Accounts Receivable Data Mart responds to the PDP. When I hover over the PDP icon is says that all 3 are included. Help!

ARosser

After a call with Domo support I was able to get an answer. Since there are 3 different datasets I have to select the PDP policy for each even though they are all named the same thing. I was able to impersonate an end user and it works as expected from their end. It's just an issue/extra step for an Admin that is testing. Attached the screenshot from Domo support

05892209_2.png

ColemenWilson

PDP is applied to a dataset and impacts cards built using that dataset, so it isn't a dashboard issue, but likely a dataset/card issue. Have you checked each card to ensure it is built using the PDP applied datasets?

ARosser

Yes. And all cards have the PDP icon. Additionally, if I view the cards individually PDP works without issue. It is only not working when I am on the dashboard with all 6 cards.

ARosser

If I add a filter for Division to the dashboard all 6 cards filter as expected so I know the values are correct. I have created the PDP policies for each using PDP Automation. I copy/pasted the policies from Accounts Receivable Data Mart (first of the 3 to be created) and updated the dataset id in the webform that triggers the automation.

ColemenWilson

Are you seeing data you shouldn't? Or are you saying that the data is just wrong? I am guessing a filter is wrong and causing the issue not PDP. That would explain why the issue is on the dashboard level but not card level.

ARosser

I am using the ability to select specific policies to QA the dashboard. I do not believe this is a filter issue as I have verified at least 3 times that all of the policies are identical on each dataset. There are no dashboard filters. If I remove the card on the AR Data Mart (the only PDP working when all 6 cards are there) then the PDP works for 4 of the 5 remaining cards. The cards that are on the GL Data Mart. When I say they aren't working, the cards aren't even trying to filter.

ColemenWilson

So you aren't seeing the PDP icon appear in the bottom right of those cards? And you've verified that the dataset powering that card does indeed have a PDP policy?

ARosser

I am seeing the PDP icon at the bottom of all the cards. They all have the icon. They just aren't responding to changes in the selected policy.

ColemenWilson

Hmm without logging in and troubleshooting I don't think I can help much more. I would recommend submitting a support case to Domo.

ARosser

I submitted a ticket late Friday. Hopefully there will be movement soon.

ARosser

After a call with Domo support I was able to get an answer. Since there are 3 different datasets I have to select the PDP policy for each even though they are all named the same thing. I was able to impersonate an end user and it works as expected from their end. It's just an issue/extra step for an Admin that is testing. Attached the screenshot from Domo support

05892209_2.png