Beast mode question

Abe

Hi all,

I have a beast mode calculation created which I'm trying to find out the monthly average of open tickets between 5 boards for the past 15 months and this is what I have-

SUM(COUNT(TicketNbr)) OVER (PARTITION BY Board_Name ORDER BY last_update)/ DAYOFMONTH( last_update )

But I think the calculations are off. Is there something that I need to change, I can't quite figure it out.
Any assistance is greatly appreciated.

ArborRose

There are many syntax errors in what you typed. DAYOFWEEK(last_update) was used to find the weekend days. If you take out that reference, there's no need for DAYOFWEEK. You are also only putting your parens () around the first statement not the whole group. It was SUM({A}) / COUNT({B}). Etc.

nmizzell

Hey @Abe, try this:

count(distinct `Ticket ID`) / 30

The only issue with this formula is that it assumes all the months have 30 days. If that won't work for you, then you can go with a slightly more complicated but more accurate solution (it can be further refined if you want to account for leap years, but i left that off for simplicity's sake):

count(distinct `Ticket ID`) / (case

when month(`date_entered`) in (1,3,5,7,8,10,12) then 31

when month(`date_entered`) in (2) then 28

else 30

end)

Once you create this formula, you can replace the calculation that you have in the values section of your pivot table with it, and it should give you the desired answer.

ArborRose

Calculate the total number of open tickets per month.
Calculate the average number of open tickets per month.

SUM(

CASE

WHEN last_update BETWEEN DATE_SUB(CURDATE(), INTERVAL 15 MONTH)

AND CURDATE()

THEN 1

ELSE 0

END)

/ COUNT(DISTINCT CASE WHEN last_update BETWEEN DATE_SUB(CURDATE(), INTERVAL 15 MONTH)

AND CURDATE()

THEN CONCAT(YEAR(last_update), MONTH(last_update))

ELSE NULL

END)

Abe

Sorry, this is calculating, Average daily (weekday) ticket queue by month 

nmizzell

Hey Abe,

Could you share an example dataset and/or list the columns you have available?

Also, an example of the desired output?

Thanks,

ArborRose

How about using DAYOFWEEK(last_update) NOT IN (1, 7) to make sure only weekdays are used?

SUM(CASE WHEN DAYOFWEEK(last_update) NOT IN (1, 7)

AND last_update BETWEEN DATE_SUB(CURDATE(), INTERVAL 15 MONTH)

AND CURDATE()

THEN 1

ELSE 0

END)

/

COUNT(DISTINCT CASE WHEN DAYOFWEEK(last_update) NOT IN (1, 7)

AND last_update BETWEEN DATE_SUB(CURDATE(), INTERVAL 15 MONTH)

AND CURDATE()

THEN CONCAT(YEAR(last_update), MONTH(last_update), DAY(last_update))

ELSE NULL END)

Abe

https://community-forums.domo.com/main/discussion/comment/97095#Comment_97095

Thank you for the reply! Will this work for average daily ( weekday) ticket queue by month?

Abe

@ArborRose , getting a syntax error. I removed the 1,7, we still want to calculate the weekend

Abe

@nmizzell

Thank you for the assistance. Essentially, we want to have a table that shows 5 Boards listing the average daily ticket queue in the given month for the past 15 months. Disregard the title of Total tickets- 8 weeks .
So the data should show - the average daily tickets for the month of Sept '23 is 25 tickets.
Then in Oct '23 it should show a similar average.m

Please see below:

ArborRose

There are many syntax errors in what you typed. DAYOFWEEK(last_update) was used to find the weekend days. If you take out that reference, there's no need for DAYOFWEEK. You are also only putting your parens () around the first statement not the whole group. It was SUM({A}) / COUNT({B}). Etc.

nmizzell

Hey @Abe, try this:

count(distinct `Ticket ID`) / 30

The only issue with this formula is that it assumes all the months have 30 days. If that won't work for you, then you can go with a slightly more complicated but more accurate solution (it can be further refined if you want to account for leap years, but i left that off for simplicity's sake):

count(distinct `Ticket ID`) / (case

when month(`date_entered`) in (1,3,5,7,8,10,12) then 31

when month(`date_entered`) in (2) then 28

else 30

end)

Once you create this formula, you can replace the calculation that you have in the values section of your pivot table with it, and it should give you the desired answer.

nmizzell

If you want to exclude weekdays from the calculation, simply create a column to do so:

case when day(`date_entered`) in (1,7) then 'Exclude' else 'Include' end

Then, in the filters section of analyzer, select only 'Include.'

Domo pivot tables will take care of the rest for ya.

Abe

@nmizzell @ArborRose

Thank you both for the assistance. This greatly appreciated and it helped a lot.