Email connector not updating rows from excel file.

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If I upload the excel file via Large File Upload there are no issues. If I attempt to send the same file through an email connector it will either say "Data updated successfully" but have "-" for updated rows and the data does not exist in the dataset. I attempted to re-make a new dataset via email connector without any data in it thinking that may have been the issue at hand but now the dataset doesn't even update, it just gives an error message stating "Domo system error encountered processing your data. We are working to resolve this issue (Temporary Internal Connector Error).

For reference, I have 2 other excel files from the same source that I managed to upload about an hour ago without issue via their respective email connectors.

Best Answer

  • MarkSnodgrass
    Answer ✓
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    It could actually be a temporary issue and it might work in a few hours. Could also be worth opening up a support ticket with Domo and see if they can provide more detail as why it is failing.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.

Answers

  • MarkSnodgrass
    Answer ✓
    Options

    It could actually be a temporary issue and it might work in a few hours. Could also be worth opening up a support ticket with Domo and see if they can provide more detail as why it is failing.

    **Check out my Domo Tips & Tricks Videos

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.