Individual level Alerts

shreeb

I am looking for some ideas/recommendations around configuring an Alert on an individual level and for escalation alerts.

For eg. I have 3 people working on their tasks with deadlines. If one person goes a week without delivering on time, that person gets the alert until its complete. if it crosses 2 weeks, the alert goes to the Manager.

Is this doable?

GrantSmith

You should be able to set up different alerts filtered to different users and then assign those alerts to those users. Then you can do the same but change the criteria to be two weeks for the Manager version. You could combine all of the individual users for the manager and just check if there are any greater than 2 weeks

GrantSmith

You should be able to set up different alerts filtered to different users and then assign those alerts to those users. Then you can do the same but change the criteria to be two weeks for the Manager version. You could combine all of the individual users for the manager and just check if there are any greater than 2 weeks