Domo Workbench 5: Unable to Query Provider Types

imelendez

Hello folks,

We use Quickbooks Desktop 22 (queue eye roll) and use Domo WB to connect to the network files and send data over to Domo.

I have been seeing this error alot lately. Has anyone ever specifically ran into this type of error and if so what did you do to resolve it?

[INFO] [3532:12] 2023-05-18 00:03:30,774 - Launching C:\Program Files\Domo\Workbench\Workbench.DataCollector32.exe --cancel Global\61785404-9b6a-48b9-bbbd-3eeff5073138 --server cbac.domo.com --jobid 4926 in session 1
[INFO] [3532:20] 2023-05-18 00:27:00,412 - cbac.domo.com: Adjusting next DataSet Job check to 2023-05-18 00:37:00 Local
[INFO] [3532:20] 2023-05-18 00:37:00,552 - cbac.domo.com: DataSet Job Id 4930 - next run date of 2023-05-18 00:37:00 Local is past due. Queued for execution.
[INFO] [3532:20] 2023-05-18 00:37:00,556 - cbac.domo.com: Adjusting next DataSet Job check to 2023-05-18 00:43:00 Local
[INFO] [3532:20] 2023-05-18 00:43:00,422 - cbac.domo.com: DataSet Job Id 4934 - next run date of 2023-05-18 00:43:00 Local is past due. Queued for execution.
[INFO] [8172:1] 2023-05-18 08:52:57,114 - Starting Domo Workbench v5.2.8357.39380
[ERROR] [8172:1] 2023-05-18 08:53:04,208 - Unable to query provider types
System.Net.Http.HttpRequestException: Response status code does not indicate success: 429 (Too Many Requests).
at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at DomoApi.DomoClient.HandleErrorStatusCode(HttpResponseMessage response) in C:\jenkins\workspace\rkbenchBuild_release-2022-winter\DomoApi\DomoApi\DomoClient.cs:line 774
at DomoApi.DomoClient.EnsureSuccessStatusCode(HttpResponseMessage response) in C:\jenkins\workspace\rkbenchBuild_release-2022-winter\DomoApi\DomoApi\DomoClient.cs:line 384
at DomoApi.DomoClient.d__138.MoveNext() in C:\jenkins\workspace\rkbenchBuild_release-2022-winter\DomoApi\DomoApi\DomoClient.cs:line 750
--- End of stack trace from previous location where exception was thrown ---

Thank you for your help!

trafalger

No but I've had some similiar issues and haven't found a great solution for them yet.

imelendez

So it sounds like this is a bug on Domo's end?

GrantStowell

It sounds like it might be, imelendez. I'd recommend putting in a support ticket or contacting your Customer Success Manager if the issue persists.

imelendez

I have in the past and it leads to a bunch of finger pointing and no actual solution. :(

Abark12

Hi,

I'm sorry to hear you're having trouble with Workbench/Quickbooks now and in your past support experiences. I've opened a support ticket and we'll begin investigating, someone will be in communication with you.

For the logs you posted above, are you referring to the "... Local is past due Queued for execution" or the "...429 (Too Many Requests)" error message?

Austin Barkdull
Domo Triage Operations

imelendez

Yes

trafalger

Can you let me know if there's updates on this @Abark12? I'm working with Domo support on a similar issue with one of my clients.

imelendez

@trafalger Qb = poopoo 😉

trafalger

@imelendez it's not my favorite…