CRM Connection - Importing the object ID instead of the field value

ekishab
ekishab Member
in Connectors

Hi!

My data lies in Microsoft CRM. When I'm accessing this data it is populating some of the columns with the object ID instead of the the value for that field even though the value shows up on my CRM. How would I go about solving this issue?

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Best Answer

  • LWalker
    LWalker Domo Employee
    Answer ✓

    One possible explanation for this behavior is that the data connector you are using to extract data from Microsoft CRM is not properly mapping the field values to your data set. To address this issue, you may want to double-check the mapping settings for your data connector and ensure that the correct fields are being mapped to the correct columns in your data set.

    Alternatively, it is also possible that the object IDs are being intentionally used in Microsoft CRM for certain fields, and the corresponding values may not be directly accessible via the API. In such cases, you may need to use a different method to obtain the values for those fields, such as using custom code or working with Microsoft support to identify a solution.

    If you're still having trouble resolving this issue, I recommend reaching out to Domo's customer support team for further assistance.

Answers

  • LWalker
    LWalker Domo Employee
    Answer ✓

    One possible explanation for this behavior is that the data connector you are using to extract data from Microsoft CRM is not properly mapping the field values to your data set. To address this issue, you may want to double-check the mapping settings for your data connector and ensure that the correct fields are being mapped to the correct columns in your data set.

    Alternatively, it is also possible that the object IDs are being intentionally used in Microsoft CRM for certain fields, and the corresponding values may not be directly accessible via the API. In such cases, you may need to use a different method to obtain the values for those fields, such as using custom code or working with Microsoft support to identify a solution.

    If you're still having trouble resolving this issue, I recommend reaching out to Domo's customer support team for further assistance.

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