Will the Twitter connectors be updated?

nbezzant
nbezzant Domo Employee
in Connectors

With Twitter beginning to charge for API access, will connectors have to be updated? And should we expect to begin charging customers for access to the Twitter connectors?

Answers

  • BSovers
    BSovers Member

    As a "Domo Employee" @nbezzant , you appear to be closer to the issue than any of us (simply Domo users). Do you know anything more about this, or when the Twitter Connector will start working again? It has been inoperable since 2023-03-30, with no updates on https://status.domo.com/ since Monday!

  • nbezzant
    nbezzant Domo Employee

    @BSovers the official communicaion I received on March 30th was as follows:

    Our Twitter and Twitter Advanced Connectors are currently experiencing an outage due to an API change.  Our Twitter Ads API connectors are not affected.  We are currently working with Twitter to restore access to the Twitter and Twitter Advanced Connectors.  We will provide updated information as it is available.

    I have not received any updates since then on this. Your customer success manager will be the best individual to contact around further information in regards to updates to the Twitter connectors.

  • BSovers
    BSovers Member
    edited July 13

    Twitter has made another change, and now most of my data feed from Twitter are returning the error Domo is ready, but Twitter returned You currently have access to a subset of Twitter API v2 endpoints and limited v1.1 endpoints (e.g. media post, oauth) only. If you need access to this endpoint, you may need a different access level. You can learn more here:

    https://developer.twitter.com/en/portal/product

  • timehat
    timehat Domo Employee

    There is a status update at https://status.domo.com/

  • BSovers
    BSovers Member

    The status update at  https://status.domo.com/ makes it appear as if this only occurred on 2023-07-13, and that it has been resolved, when the state of ALL of my datasets originating from Twitter indicate that it is still ongoing. Since there is no update on the status page, can one be made here? —- @timehat is there any update?

  • timehat
    timehat Domo Employee

    Here's the latest update:

    As you may know, X (formerly Twitter) announced that it would start tiering its API services, resulting in changes to cost and access to API endpoints. Domo has attempted to work with X through established channels to on-board to the appropriate tier that would support Domo’s customers’ expectations and usage. At this time, we are waiting for X to approve our application for access and provide further instructions. As these changes have impacted the entire Twitter development community, we expect that X has a backlog of applications to process. If you have a sales or customer success representative at X, we are happy to work directly with the representative at X to escalate the priority of Domo’s request.

  • PMLeema
    PMLeema Admin

    At present, we are still waiting for X to approve our application for access and provide further instructions. We appreciate the fact that X may have a long backlog of applications to work through due to the large community relying on this data. If you have an urgent need for this data, and you have a sales or customer success representative at X, we are happy to work with them to escalate this issue and provide resolution.

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