Admin question: New hire was added to Domo as "social" role, but not recognized as a user

HowDoIDomo
Contributor

I wasn't sure where to put this, but I am trying to update some new hires' DOMO access. Their director had invited them to see some cards. So, they now have profile's in DOMO. But, I get a "Failed to update user[...]User does not exist" error message if I try to upgrade their access to "participant" or above.
What should I do to make sure these4 hires have access to the cards they need? Delete and recreate their profiles?
Thanks in advance!
0
Best Answer
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I would delete and recreate to ensure they are created properly.
**Check out my Domo Tips & Tricks Videos
**Make sure toany users posts that helped you.
**Please mark as accepted the ones who solved your issue.3
Answers
-
I would delete and recreate to ensure they are created properly.
**Check out my Domo Tips & Tricks Videos
**Make sure toany users posts that helped you.
**Please mark as accepted the ones who solved your issue.3 -
Thank you, @MarkSnodgrass. That did the trick!
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