Modifying and running a data set set-up by a former employee

Hi everyone-

I was trying to edit (and change the auto-run schedule) a data set built via the Salesforce connector that was set-up by a former employee. I had to login with a separate account (into the Salesforce API Connector via DOMO) and I had the "admin" user make themselves the co-owner and remove a few fields on the data set.

We hadn't tampered with the the auto-run schedule. However, after making the changes, the auto-run schedule doesn't seem to be working and we are unable to manually run the data set either. Attached is a screenshot of the error message.

Just wanted to check if there's a quick way to do get the data set up and running again. Unfortunately, I don't know who has access at the Salesforce level to be able to re-create the fields/objects/reports from scratch.

Thanks!

Screen Shot 2020-11-25 at 4.43.41 PM.png

Comments

GrantSmith

Hi @user054938

Have you verified that the account used to connect Domo to Salesforce is the same one that has access to that account? Are the permissions for the new account the same as the old account?

Your dataset isn't updating because you're having permissions issues, nothing to do with the schedule.

jaeW_at_Onyx

in order to use a connector. you must configure an account (credentials to that source system).

THEN inside Domo, in order for another DOMO USER to refresh or rerun your SFDC (salesforce) connector, you must share the ACCOUNT with that USER.

think about it. the account you use to access SFDC from Domo is functionally a user name and password. so inside Domo you have to share permission with another Domo user to give them permission to use your username and password. (this is handled on the Data Tab under the keys.)

If this didn't happen before the user left Domo, just replace the account used to setup the SFDC connector with your own credentials assuming you have access to the data and then make sure to share your account with other people.

typically i recommend using a shared service account inside Domo specifically for this situation.

Quick Links

Find more posts tagged with

Other Categories

Product Ideas
Have a Domo product enhancement idea? Submit or upvote on ideas in the Ideas Exchange.
Ideas Exchange
Suggest & vote on new features you would like to see implemented in the Domo Product.
Data Connections
Ask questions about Connectors, Workbench, Cloud Amplifier and get best practices from Domo peers
Connectors
Connectors, Custom Connectors, Writeback
Workbench
Ask questions about Workbench, a secure, client-side solution for uploading your on-premise data to Domo.
Cloud Integrations
Ask questions about Cloud Integrations and Federated Data connection to your data warehouse or lake.
Data & ETL
Ask questions about Magic ETL, SQL DataFlows, DataFusion, Dataset Views and get best practices from Domo peers
Magic ETL
Ask Magic ETL questions and get answers from Domo peers
SQL DataFlows
Ask SQL DataFlow questions and get answers from Domo peers
Datasets
Ask DataFusion and Dataset Views questions and get answers from Domo peers
Visualize & Apps
Ask questions about Beast Mode, Cards, Charting, Dashboards, Stories, Variables and get best practices from Domo peers
Dashboards
Ask Cards, Dashboards, and Stories questions and get answers from Domo peers
App Studio
Ask questions about building apps in App Studio.
Pro-code Components
Ask questions about pro-code components and Domo Bricks and get answers from Domo peers.
Charting & Analyzer
Ask questions about charting and Analyzer and get answers from Domo peers.
Calculations & Variables (Beast Mode)
Ask questions about using calculated fields and Variables (Beast Modes) in Analyzer.
AI & Data science
Ask questions about DomoAI and get answers from Domo peers.
Domo AI & AI Chat
Ask questions about AI Chat and AI assistants.
Managing AI
Ask questions about managing AI with AI Playground, AI projects, AI models, and more.
Jupyter Workspaces
Ask questions about Jupyter Workspaces, Notebooks, and file share.
Automate
Ask questions about App Framework, Workflows, Domo Bricks, Domo Developer, API and get best practices from Domo peers
Workflows
Ask questions about Task Center, building automations with Domo Workflows, and executing JavaScript or Python code with Code Engine.
Alerts
Ask questions about managing alerts in Domo and get answers from Domo peers.
Distribute
Ask questions about Domo Everywhere, Scheduled Reports, Mobile and get best practices from Domo peers
Domo Everywhere
Ask questions about embedded analytics with Domo Everywhere.
Reporting
Ask questions about Scheduled Reports, Report Builder, and Slideshow Publications.
Manage
Ask questions about Governance Administration, Approvals, Teams, Alerts, and Buzz and get best practices from Domo peers
Governance & Security
Ask questions about People, Groups, Roles, Sandbox, Activity log, Buzz, Teams, Approvals and PDP and get best practices from Domo peers
Navigation & Productivity
Ask questions about navigation, Projects & Tasks, Goals, and Buzz chat.
APIs
Ask APIs and Developer.domo.com questions and get answers from Domo peers
Add-ins & Plugins
Ask questions about plugins, Microsoft add-ins, and other third-party software integrations.
Domo Community Gallery
Watch how our Customers are using Domo to solve their complex problems.
Product Releases
Domo support and product teams are here to live-answer questions about the most recent product releases. Please post questions in this Forum board for all users to benefit (rather than submitting a support ticket).
Domo University
Questions or discussions related to Domo University, trainings and certifications
Community Forums
Getting Started
Welcome to Domo's Community Forums! You'll find everything you need to get started in this category.
Community Announcements
Get the latest from Domo's Community Team.
Social Groups
Archive
Old or outdated content that could still be found helpful.