Brightcove Server Error Unauthorized Request


We use the Brightcove connector to pull Analytics reporting.  When I try to pull a Video by Player report using the same account ID, a Server Error, Unauthorized Request (see screenshot) is generated during the run.


The list of video players in our account displays fully in Setup, but we just can run the connector without that error. The account we use to connect to Brightcove has full access to players.


Any ideas why or how to solve?