Chart Average, Max, Min with Date/Time

Hello,

I am trying to use a Line Graph to see First Reponse Times. I want to show Shortest, Average, Longest. I have a the main date/time, then used Beast Mode to calculate the minutes from the first reponse date/time and subtract it from the main date/time.

ABS(MINUTE(`FTechStartTime`) - MINUTE(`ChatTime`))

I noticed most of it wroks but when a time goes into a new hour, it adds 50+ mins

example:

Start Time: 17 Apr 2019 15:59:00 PM

First Reponse Time: 17 Apr 2019 16:02:00 PM

Results = 57

Not sure how to get the right calculation for this

first_response.png

Comments

ST_Superman

Can you try using TIMEDIFF() instead?

TIMEDIFF('Time 1','Time 2')

ST_Superman

What your calculation is doing is looking at the minutes, finding the difference and taking the abs value. In your example, 59 - 2 = 57

user07319

Looks like that helped

MINUTE(TIMEDIFF(`FTechStartTime`,`ChatTime`))

Graph looks much better

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